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Customer Reviews.

sales

5

Very happy

07 November 2018

service

5

Good price. Kept informed of progress.

06 November 2018

service

3.5

Easy to book and get car sorted, and straight forward. not really too long to wait

05 November 2018

sales

5

The experience was made special. My 8 year old daughter also loved it & was fully taken care of.

05 November 2018

service

5

I was kept updated throughout so was very happy

05 November 2018

sales

5

very helpful go the extra mile

01 November 2018

service

5

Excellent

31 October 2018

service

5

Promised me a time for my car to be done and it was

30 October 2018

sales

5

Excellent service

30 October 2018

service

4

Little irritated that my preset radio stations disappeared and also unable to change lighting on dash after service.

30 October 2018

service

5

Explained everything. Matches tyre prices to elsewhere, great support with making decisions and good customer service

29 October 2018

service

5

As it was free it's got to be a 5 star rating - but was a shame the windscreen wasn't cleaned.

26 October 2018

service

5

Service done whilst waiting and having a cuppa in comfortable surroundings

26 October 2018

service

5

Friendly staff and good communication made the visit easy.

23 October 2018

service

5

Girl on reception was excellent

23 October 2018

service

5

As above.Excellent service, everything you expect from a professional company.

23 October 2018

service

5

All went smoothly and to the times I was given

18 October 2018

service

5

Well pleased with the staff's welcome and attentive behaviour.

16 October 2018

sales

5

Staff were extremely friendly and helpful. Never pushy but thorough.

15 October 2018

service

5

The staff explain the process. Work is never done until I have agreed to it. There is never a hard sell.

12 October 2018

service

3

Very expensive for a service..would have gone else where if realised the price £245 for a service is very steep

11 October 2018

service

5

very polite and explained everything.

11 October 2018

service

1

I felt I was 'pressured' into believing the brakes were unsafe and needed urgent and expensive repair action (noted as red on report). This was not the case. I feel that this was unnecessary and unprofessional high pressure sales tactics.

11 October 2018

sales

5

Friendly and helpful staff

10 October 2018

service

5

Very happy with the service at stratstone. Knowledgeable staff and kept upto date with the service as the day progressed

08 October 2018

sales

5

At every stage of the process was impressed by the calibre and professionalism of staffThe manager was fully involved in the process and there was clear evidence of good teamwork based on mutual trust and respect

04 October 2018

sales

5

Customer service second to none , kept informed of the progress of my order throughout

03 October 2018

sales

5

We were able to specify the exact mini we wanted.

03 October 2018

sales

5

Looked after proffesionally from start to finish

02 October 2018

service

3

It was difficult to get a call back,it took almost all day for someone to get back to me

02 October 2018

sales

5

Very satisfied

02 October 2018

service

2

The service went ok but spoke to a guy about test driving a new car and he was very rude and not helpful whatsoever.

02 October 2018

sales

4

The handover was good but leading up to handover communication of when the car may be ready wasnÂ’t great

02 October 2018

sales

4

Told car bought not available two days after purchase had to start new negotiations

02 October 2018

service

5

Great service from Nick and his team, they dealt with the issue effectively and kept me updated throughout the process.

01 October 2018

sales

5

Extremely helpful staff who can't do enough to assist / help.

28 September 2018

service

5

James kept me informed throughout

27 September 2018

sales

5

Linda and team make it a very easy and pleasant experience, even down to presenting the car on delivery day.

27 September 2018

sales

5

I was updated regularly about my mini by email from the depot in Holland! Beth and the sales team. I was treated exceptionally well by the handover team, lead by Michael on the day I collected my new Mini - I absolutely love it.

25 September 2018

sales

5

we were well looked after and made to feel valued

25 September 2018

sales

5

Jack in Doncaster was amazing from the minute we walked through the door, with Michael being fab at handover too.

25 September 2018

sales

5

From start to finish the dealership at Statstone Doncaster have been brilliant with me. Always in regular contact with me and keeping me informed with the progression of the sale to me. Staff have been exemplary in every single way.

25 September 2018

sales

5

As per the above.

24 September 2018

sales

5

N/A

24 September 2018

sales

5

All as above

22 September 2018

service

5

Great customer experience

21 September 2018

sales

5

I actually popped in to see if I could get a nearly new one but struggled to get the colour and spec I wanted. The gentleman that served me was brilliant and I was kept up to date with how delivery was progressing and everything went smoothly.

18 September 2018

sales

5

Bethany Scott our sales advisor at Stratstone Doncaster was excellent. She gave excellent advice, was knowledgeable in both the car and the deals available. Her advice was given freely and I felt under no pressure at all to buy a car.

18 September 2018

service

2

I have had poor service in the past from Stratstone Mini Doncaster and so avoided going into the dealership. For convenience I took my mini back when a problem occurred with what was disagnosed as a EGR valve. I wished I hadn't as my car was dented.

17 September 2018

service

5

Everyone was very friendly and welcoming, and were more than happy to accomodate me with my issues.