Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Our sales rating is 4.9
Our rating is based on 8 comments from 13 reviews.
5.0
Chris was very helpful making the purchase very easy.
5.0
Customer service at this branch is excellent,from ordering to delivery. Staff were always welcoming, helpfull and eager to assist with any query. No hard sell is used and staff genuinely want you to be completely happy with your choice of vehicle
5.0
Very happy with everything from start to finish. Very professional service from Sunny Maini, added a personal touch to our car buying experience.
5.0
A quality dealership with the customers needs at the fore front. No pressure to buy just a very professional approach by the sales staff to help you choose the correct Mini for you needs. Very pleasurable experience. Many thanks
5.0
Took 2 weeks to get my deposit back, as arranged. Would use this dealership again, Steve was very good and kept me informed at all stages
5.0
Wonderful service from Sunny, thank you
5.0
The purchase of my vehicle went very smooth with every stage explained to me. Such a pleasure to deal with.
Our service rating is 4.5
Our rating is based on 9 comments from 29 reviews.
1.0
I think that the technitions are very careless. They had not replaced the engine cover properly, which I didn't realise until it got jammed under the vehicle when I was on the motorway and I had to call the AA out.
5.0
I've never had any problems with them. I've recommended them to friends.
5.0
Quick, efficient and my car was ready ahead of time
5.0
It was much better to go to the MINI desk rather than the BMW desk.
5.0
Completely satisfied. Everything was explained really well and I knew exactly what had been done to my car. Service was very prompt and staff were really helpful and welcoming. Not pushy at all.
5.0
They were extremely helpful. It was very good. They were very efficient.
5.0
Happy with the service however, been advised by friends that the cost of the tyres was expensive, this has made me feel next time I might not use the dealer and I do not like feeling like this.
5.0
When my car developed a fault I was passed to Stuart in service dept. It was booked in promptly and a minor problem was solved.
2.5
Brought car as part of recall on vehicle, brake fluid service completed also. service indicator was not switched off and shows every time ignition switch on. When i contacted service dept they said had to bring back which is 60 mile round trip
Response from Dealer
At Stratstone we are committed to providing an excellent customer experience Our Service Department try to make every effort to ensure we resolve your issues first time,we apologise for any inconvenience caused. Thank you for your valuable feedback