OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
105 ratings and 79 comments received in the last 90 days.
06 September 2025
Great experience, and fantastic friendly service, really enjoyed the experience from start to finish
19 August 2025
It was so easy and stress free
17 August 2025
Fabulous service from the Stratstone team
14 August 2025
As above. The initial visit was good, the email communication was constant and timely, and issues were resolved quickly and effectively. Handover was good. Test drive was good.
05 August 2025
Helpful knowledgable staff. Made it easy for us
04 August 2025
Reece, our salesman, went above and beyond to find and deliver the car we were after in a short time.
04 August 2025
Service was smooth and straightforward
03 August 2025
I found it a very different experience, the salespeople being friendly and knowledgeable but virtually all the transaction was handled on-line. The only negative aspect was with the Mini website. Vehicles shown as available were not in stock.
03 August 2025
Salesman was police, knowledgeable and helpful
10 September 2025
Friendly, professional and explain everything.
10 September 2025
The sales staff give over and above what is expected. I have not had a service on my present car but my previous mini had a service.
08 September 2025
Excellent service
08 September 2025
????
08 September 2025
Professional
07 September 2025
Emily was amazing. Smooth from start to finish.
07 September 2025
Great service
07 September 2025
They helped me so much and it was free
06 September 2025
Booked a service to be done in a 2 hour window and was completed in the timescale.
05 September 2025
Service done quickly, quick feedback and helpful staff
10 September 2025
Again, all down to the staff, Jake and Lauren in particular dealing with the issues that we faced due to mini finance.