OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
100 ratings and 66 comments received in the last 90 days.
10 May 2025
nn
07 May 2025
Very helpful and nothing too much trouble has we aren't very familiar with touch screens
03 May 2025
Good communication all the time
08 April 2025
Again everything was spot on. Reece delivered my new car to me and set everything up so it was ready for me to drive away which was fab.
03 April 2025
No issues at all - staff very accommodating to my individual work pattern - even offering to stay late to help if needed.
01 April 2025
Very helpful & not pushy. Friendly and the experience was stress free.
01 April 2025
Very professional service from start to finish
27 March 2025
Very good but not perfect
21 March 2025
From taking a test drive to returning to purchase I felt completely at ease with the whole process. As this was my first time buying a brand new car I was unsure about timings but it really was made simple for me.
07 June 2025
Efficient and polite service.
05 June 2025
Becky is a genius, very polite and resourceful
04 June 2025
Becky was very pleasant, informative and helpful car always ready on time excellent service
04 June 2025
I was confused about a recall remaining on my system and it was unclear whether I needed to come back in to the showroom. This was explained well the following day, however.
03 June 2025
As above
30 May 2025
Fantastic customer service, always helpful
28 May 2025
Great service
28 May 2025
As above
25 May 2025
NA
21 May 2025
The instant feedback via email of the health check was helpful.
26 May 2025
The only thing missing, was on my previous hand over, there was more fuss made on hand over, my name on a sign saying congratulations and pulling the cover off the car, little things that made it that bit more special.