About Your Local MINI Retailer | Stratstone Doncaster

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

108 ratings and 83 comments received in the last 90 days.

19 July 2026

Excellent friendly service from Jamal

19 July 2026

Jake was courteous and knowledgeable throughout the course of our purchase.

16 July 2026

First class

15 July 2026

Top quality salesman in Jake Bishop

11 July 2026

Such a great garage. All the staff are friendly and knowledgeable. Jake knew exactly which car was right for me and kept me informed throughout.

07 July 2026

I dealt with Morgan at the Doncaster branch, he was very helpful and informative. I didn't feel pressured into purchasing and received good customer care.

05 July 2026

Exceptional experience from arriving ar the showroom to driving away my new mini. Jamal has been amazing and has gone above and beyond to make sure that we have had the very best service and understanding of the car Would recommend jamal & mini

02 July 2026

Very satisfied from start to finish. Jake & Jamal were super friendly and professional

30 June 2026

Excellent customer service skills from Jake Bishop and looked after by all staff in attendance.

30 June 2026

Would give 100/10 if I could!!

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29 June 2026

Sales process was straightforward and I was kept informed throughout

28 June 2026

The whole test drive, discussion about a possible purchase and handover was smooth, stress free and a pleasant experience.

28 June 2026

Staff was fantastic, especially Jamal, very informative and friendly, kept me updated along the way.

12 June 2026

Jake Bishop was a very welcoming sales person and dealt with everything for us so we didn't have to worry about anything regarding the purchase and delivery. He kept us up to date regularly and even learned BSL to communicate with my mum.

08 June 2026

Perfect

29 May 2026

We have always taken my previous Mini to Stratstone Doncaster. The staff are extremely helpful and treat customers as part of the Mini family. We purchased our new Mini and every part of our journey with Stratstone Mini team was exceptional.

27 May 2026

10/10 as always

26 May 2026

No complaints at all regarding the staff at Doncaster or the service I received. The only gripe I have is with the electronic online nonsense process of acquiring the purchase. Just a pen and paper in the future please.

23 May 2026

Staff were friendly, helpful and professional throughout the process without being pushy to get a sale. Good communication during the wait for my new car to arrive and the handover was excellent with all features patiently explained.

22 May 2026

Really friendly service from the team, happy to help and accommodate my needs.

21 May 2026

Jamal was very responsive from the first contact to the final handover

17 May 2026

10/10

15 May 2026

Very professional and very knowledgeable and friendly

14 May 2026

Jamal the sales person was professional friendly very thorough very excellent

05 May 2026

Jake has been fantastic throughtout the process, nothing was too much. Helpful and proffesional

03 May 2026

firstly this is my second purchase from this dealership and just like the first I found the overall experience great nice clean showroom but more important a big shout out to Brad and Jake for keeping in touch every step of the way and also to Staci

03 May 2026

Very helpful, knowledgable, amicable and polite staff No sales pressure but excellent demonstration of Mini features A lot of kindness and respect shown for my lack of IT skills, which are required for full experience Always felt confident with them

03 May 2026

Jake at Stratstone Mini in Doncaster looked after us extremely well, he was friendly and extremely knowledgeable. Jake ensured we were kept informed throughout the purchase, the handover was smooth. Excellent service

01 May 2026

Jake was brilliant with me explaining everything I needed to know with my new car

29 April 2026

We was treated with the utmost respect all the way through to ordering our Mini to driving away as proud owners. We was provided with all the knformation that we needed, and nothing was too much trouble.

19 July 2026

Good customer services

18 July 2026

The whole process was seamless.

17 July 2026

Brill service as always!

15 July 2026

Customer service and engagement excellent. My issue with my vehicle was checked and I was kept fully up to date and informed

15 July 2026

Fairly quick and courteous

13 July 2026

The staff always keep you informed on progress of service and are very helpful and friendly.

12 July 2026

Friendly and helpful people who are happy to help.

12 July 2026

Really looked after by Ashleigh in the service department - really efficient getting everything sorted quickly and great communication.

12 July 2026

The car arrived with a chip in the windscreen and no MOT which was not as described or agreed in the sales journey

11 July 2026

The customer service was appalling,we were told that booking the service online is no good,as Statstone would not receive the booking till the day before Lewis never discussed what work work be carried out and even when we collected the car no explan

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11 July 2026

The whole process was professional and seamlessly executed

11 July 2026

Great service shame about the price

09 July 2026

Ashley on the service desk was super helpful

02 July 2026

I contacted the Parts Team regarding a new tyre, it was in stock so the Service Manager telephoned me to ask if I could take the car in that morning. The whole process was seamless and completed within a couple of hours. Well done and thank you.

30 June 2026

Excellent Service

29 June 2026

From start to completion of the repair work Mini Service Advisor, Ashleigh, was very personable and professional. Demonstrated a good knowledge of products and options available.

28 June 2026

Staff were very helpful & friendly. I chose to wait but wasn't waiting too long. Everything was explained to me well.

28 June 2026

Well looked after while waiting. The inspection was videoed. Confidence in mechanics. Not the cheapest but worth it.

27 June 2026

Felt valued and kept informed of prgress

25 June 2026

I was quoted a price for a mini replacement key by the Mini Dealer but was charged significantly more by the BMW Dealer.

23 June 2026

All went smoothly from driving in to leaving

23 June 2026

The Service Advisor, Ashleigh Hall, was excellent. She was very efficient, kind and thoughtful. Her colleagues also v gd. I was very pleased to have a very nice courtesy car, almost the same as my own, and to have my car valeted inside and out.

22 June 2026

Everything went well. Timescale for service good.

20 June 2026

Helpful friendly staff

15 June 2026

Good service from all staff

15 June 2026

Very efficient service

13 June 2026

Excellent service and very professional

12 June 2026

Easy to book. Good customer service on arrival & pick up

12 June 2026

The technicians did not see our point of view about the disengagement of the clutch

11 June 2026

Excellent sales person who took time to understand our needs and talk through vehicles to get us to the right car purchase. Morgan and his boss were brilliant

10 June 2026

I was given 3 different prices for the service . A customer should be given the best price from the onset

09 June 2026

Well organised, quick and efficient. Everyone involved was very customer oriented.

09 June 2026

Clean and tidy waiting area, biscuits with the coffee! Perfect

08 June 2026

Stacey is so lovely and friendly on reception and the service team are great also.

07 June 2026

Excellent service, from the greeting to information and generally made to feel very comfortable

04 June 2026

Lewis is great

03 June 2026

The work I had done was excellent

28 May 2026

Don't own a mini

18 May 2026

You like to try and imply that the health check bill and 'defects' are MOT failures. This is disgraceful, I won't ever be coming back. I got caught out by this the previous year and nearly again this year. Truly disgusting.

17 May 2026

Always efficient and friendly.

16 May 2026

Always easy to deal with

14 May 2026

Excellent communication and speedy delivery of the clothing I ordered

12 May 2026

Always polite and efficient

09 May 2026

Excellent

09 May 2026

Everyone was so chatty, friendly and dog friendly.

08 May 2026

Kept me informed sent a video link . Also washed my car ,good service from stratstone.

06 May 2026

No complaints, everything went smoothly and I ordered a new car. Not picked it up as yet.

05 May 2026

Drop off the car was easy and the staff were friendly. The service was completed earlier than expected. I received a thorough report of the car and it was given back to me thoroughly cleaned and shiny!

03 May 2026

250 characters isn't enough..

30 April 2026

Excellent service.

28 April 2026

They kept us informed all the way through. Delivered a good outcome and the waiting area was great.

27 April 2026

They really listened to my concerns and took the time to ensure it was fixed

25 April 2026

Just lovely staff

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Stratstone Doncaster.

Address

Wheatley Hall Road, Doncaster, DN2 4PE

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0130 2713743

Map

Areas served

Doncaster as well as surrounding areas including Scunthorpe, Rotherham, Barnsley and Pontefract

View map

Address

Wheatley Hall Road, Doncaster, DN2 4PE

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0130 2713865

Map

Areas served

Doncaster as well as surrounding areas including Scunthorpe, Rotherham, Barnsley and Pontefract

View map