OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
110 ratings and 64 comments received in the last 90 days.
07 July 2024
Knowledgeable, polite and helpful. It felt like the team were going the extra mile.
05 July 2024
Easy and straightforward
03 July 2024
Brad was highly knowledgeable on the technical areas around the car. And he managed to acquire it in a speedy time!
03 July 2024
Everything went well and exactly how it was promised. No disappointments or change to plans.
03 July 2024
We was kept well up to date with process and progress of the car and paperwork
03 July 2024
Faultless handover and painless
29 June 2024
It could not have gone smoother
28 June 2024
Excellent service
26 June 2024
Would have been a five star rating. Only that I found the tyre pressure on my vehicle was sixteen to twenty psi over inflated ??
20 July 2024
Great service
18 July 2024
Very friendly
18 July 2024
I was quoted £206 per tyre. Took me 2 minutes to check online and found them for £159 per tyre with fitting. They price matched but it did just make you look greedy.
16 July 2024
Staff that are very good for the company knowledgeable and outstanding
15 July 2024
Very friendly staff good experience
15 July 2024
Prompt service appointment available Great face to face service Did what you said Kept me informed
15 July 2024
Friendly staff, Becky was lovely and helpful
10 July 2024
The sales rep Luke who sold the car last year was friendly and knew his stuff. Great customer service at Stratstone . Recent service experience was excellent. Emily explained the inspection outcome fully and was friendly and knowledgable.
08 July 2024
The Senior Service Advisor was exemplary in her role. Going above and beyond to deal with the other company.
08 July 2024
I travelled over an hour to get to my appointment and my car was reviewed and repaired on site and fully within an hour. Very satisfied with that service.
08 July 2024
This is 5 STAR but doesnt let me click it,