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Customer Reviews.

service

2

When I went to collect my car, because I didn't have my breaks done, I don't felt that staff were 'cold towards me'. It's human nature to get the best for my money and I don't expect to get over charged.

06 January 2019

service

5

Needed new rear break pads. Done for free as buying a new car. Had to ask though as wasn’t offered initially. Done Christmas Eve and they even cleaned the car.

04 January 2019

service

4

No Issues

04 January 2019

sales

5

very efficient and professional staff

27 December 2018

sales

5

All questions answered and plenty of time given to make the right decision for myself

27 December 2018

sales

1

If I wasn't now tied in I would not collect my car. I have no excitement nor interest in it now. The shine has completely gone and I only bought as I was there with my daughter who has no car at the moment!

27 December 2018

service

5

As above

27 December 2018

sales

5

Prompt service and support

27 December 2018

service

5

Did what they said when they said and undertook a major warranty problem re a computer failure. Reprogammed the car to my [personal preferences

22 December 2018

sales

5

It went very smoothly and the salesman was very helpful.

21 December 2018

sales

5

2nd mini I’ve purchased and service continues to be excellent from all parts of the business

21 December 2018

service

5

Very polite felt valued

20 December 2018

service

5

Helpful and friendly staff as alway.st

19 December 2018

service

5

Good service all my issues resolved

18 December 2018

service

4

Hannah is a credit to your company however there were issues with my cream leather seat - damaged on first occasion, returned absolutely filthy on the second. The paint work I had done was excellent however the PACEMAN Letters have been wrongly place

18 December 2018

service

4

Very courteous and kept me informed of any issues that they encountered.

18 December 2018

sales

5

Made buying a car an overall pleasure. The whole team we were in contact with were excellent. I work in a customer service environment and have high standards and Stratstones lived upto my expectation.

17 December 2018

sales

5

Overall a brilliant experience at mini. Would come back when need a new car.

17 December 2018

service

5

Very organised and professional

16 December 2018

service

5

I was kept fully informed in a variety of ways whilst my car was at the garage. Hannah was exceptionally helpful and professional and clearly knew her job. The explanation of the work required was first class. My car was ready on time and cleaned.

14 December 2018

sales

5

Everything was explained well and my queries and issues with my prior car were extremely well dealt with.

13 December 2018

sales

5

Quality, professional, friendly service

13 December 2018

service

5

The recovery and dealing with Stratstone was extremely good James was helpful and informative

13 December 2018

service

3.5

what let the experience down was being asked to pay out £11 for a courtesy car to get me home. When you pay £30000 for a car, it has a recall and you’re still expected to pay for a courtesy car that’s not great service.

12 December 2018

sales

5

Went smoothly

10 December 2018

service

5

Great staff, great service

07 December 2018

service

3

When taking the car in for a service was shown to the waiting area and was told service department would be told I was waiting, waited 10-15 mins with no one asking if I was been seen to or offered any refreshments, so had to approach service dept.

07 December 2018

sales

5

For reasons stated above - with the purchase of 10 Minis now, we know what to expect. Love the brand. Bethany Scott was fantastic!

05 December 2018

service

5

Always prompt

04 December 2018

sales

5

The MINI staff were really helpful, nothing was too much

04 December 2018

service

4

Car was in for a safety recall. A full vehicle check was carried out at the same time and car returned valeted. Only issue was the price of replacement tyres required as a result of the vehicle check. Gratefully received a refund after a price match.

01 December 2018

service

5

All work was completed to a high standard. All stafff i encountered were kind and polite

30 November 2018

service

5

An excellent productAn excellent staff and premises

29 November 2018

service

5

I had a question about my derive and the service manager called me back within minutes

27 November 2018

service

5

Quick, friendly and free coffee.

27 November 2018

service

5

Kept me informed about the progress of the service and finish in time. I have had a minis for many years and always happy with the service

26 November 2018

sales

5

always received great service

24 November 2018

service

5

Staff were politeCustomer serviceCommunication

20 November 2018

service

5

As above excellent service one very clean Mini at the end complementary car wash.

20 November 2018

sales

5

Relaxed and friendly service.

20 November 2018

service

5

Staff are very efficient and friendly

19 November 2018

service

5

Gave me the date and time I asked for and the whole process was quick and stress free.

18 November 2018

service

4

Friendly and prompt. Good at contacting you when the cars ready.

17 November 2018

sales

4

Slightly disappointed at the cleanliness / polished finish of the car on collection

16 November 2018

service

5

.

16 November 2018

sales

5

Made very welcome. All questions answers and explained coffee on tap

15 November 2018

service

4

Car has developed a very random & intermittent stutter following service (wasn't present prior) and several online sites show similar experiences post service (following oil and filter changes). Not returned or reported as a no fault light indicated.

15 November 2018

service

5

I had a hospital appointment at same time, made things a little hard to sort but here we go no need to worry Stratstone Doncaster covered it .Thankyou..

14 November 2018

service

1

My local dealer doesn’t currently employ a qualified engineer capable of working on my vehicle.

13 November 2018

service

4

staff are friendly and helpful